Terms of Service

1. Agreement To These Terms

By using this website, submitting a form, or engaging EMS BIO CLEAN to perform remediation services, you agree to these Terms of Service. If you do not agree, please do not use the website or engage our services.

If you are agreeing on behalf of a business, agency, insurer or other organisation, you confirm that you have authority to bind that organisation to these terms.

Where a separate written agreement or work authorisation has been signed between us, that document takes precedence over these terms to the extent of any conflict.

2. Use Of This Website

This website is provided for information and to let you contact us. You agree not to:

• Use the website for any unlawful purpose
• Submit false, misleading or fraudulent information through our forms
• Attempt to gain unauthorised access to the website or our systems
• Interfere with the operation, security or availability of the website
• Use automated means to scrape, copy or overload the website
• Submit another person's information without their authority

We may suspend or withdraw access to the website at any time, including for maintenance or if we believe these terms have been breached.

3. This Website Is Not An Emergency Service

Our web forms are not continuously monitored and are not a dispatch channel. Submitting a form does not create an emergency response and does not guarantee any particular response time.

If you need immediate assistance, call 888-341-2070. If there is a risk to life or safety, contact the emergency services first.

4. Enquiries & Assessments

We offer an initial assessment at no charge. An assessment is a professional opinion based on what we are told and what we can observe at the time. It is not a guarantee that the described scope is complete, and it does not cover conditions that are concealed, inaccessible or only revealed once work begins.

Submitting an enquiry does not obligate you to engage us, and does not commit us to accept the work.

5. Quotations & Estimates

Quotations are based on the scope known to us at the time they are issued. Unless expressly stated otherwise, a quotation is valid for 30 days.

Where a fixed price is given, it is fixed for the scope described — not for scope we could not have known about. Where an estimate or range is given rather than a fixed price, it is an indication only and the final invoice will reflect the work actually performed.

Biohazard remediation frequently reveals concealed conditions — contamination beneath flooring, within wall cavities, or behind fixtures. We will tell you before we proceed beyond the quoted scope and will not perform additional chargeable work without your authorisation.

6. Scope Changes

If the work required turns out to differ from the agreed scope, we will:

• Stop and tell you

  We do not silently expand the job. Additional chargeable work is authorised by you first.

• Explain what changed

  Including why it could not have been identified during the initial assessment, where that is the case.

• Provide revised pricing

  So that you or your insurer can approve it before we continue.

If you instruct us not to perform the additional work, we will stop and invoice for the work completed to that point and for any waste already generated.

7. Scheduling & Access

Where we have agreed a time to attend, you agree to provide safe and lawful access to the property. If we are unable to access the property when we attend, we may need to reschedule and may charge for the lost attendances.

We may need to renegotiate or delay a scheduled attendance where a higher-priority emergency arises, or where attending would put our technicians at risk. We will tell you as soon as we know.

8. Your Obligations

For us to work safely and lawfully, you agree to:

• Provide truthful and complete information

  Including anything that affects safety, and any known hazards. We rely on what you tell us.

• Disclose hazards

  Infectious disease exposure, needle or sharps risk, structural damage, utilities, or anything else that could injure our crew.

• Have authority over the property

  You confirm you own the property or are authorised to instruct work on it, including by a landlord, executor or insurer.

• Secure valuables and pets

  Remove or secure valuables, documents, firearms, medication and animals before we begin work.

• Do not enter the work area

  The work area is restricted while work is underway. Entering it risks your health and compromises the remediation.

9. Payment Terms

Payment terms are confirmed in your quotation or work authorisation. Unless agreed otherwise in writing:

• Payment is due on completion of the work
• Where a job is substantially larger than a single-room scope, we may require a deposit before work begins
• Where the work is to be paid by an insurer, we may require a signed authorisation or direction to pay before commencing
• You remain responsible for payment if the insurer declines or only partly covers the claim
• Invoices unpaid beyond the agreed period may attract interest and recovery costs

We do not accept card details through this website. Payments are arranged directly with our office.

10. Insurance Claims

We can supply documentation to support an insurance claim, and can communicate with your insurer or adjuster where you ask us to. However:

• We do not decide coverage

  Whether a loss is covered, and to what extent, is determined solely by your insurer under your policy.

• We cannot guarantee a claim outcome

  Supplying documentation does not mean a claim will be approved or paid in full.

• Payment remains your responsibility

  If your insurer declines or partly pays, the outstanding balance remains due from you.

11. Limited Warranty

We warrant that we will perform the agreed scope of work with reasonable skill and care, using appropriately trained technicians and appropriate products, in accordance with the scope we have agreed and documented.

If you believe work we performed fell short of this standard, you must contact us within 30 days of completion so that we can inspect it. If we agree the work was deficient, our remedy is to re-perform that work.

This warranty does not cover:

• Contamination that was concealed or inaccessible at the time of the work and was not within the agreed scope
• New contamination arising, or worsening, after we completed
• Pre-existing defects in the property unrelated to our work
• Damage caused by third parties after we completed
• Odour or damage from materials we were not engaged to treat

This is the only warranty we give in relation to the services, and it replaces any warranty implied by law to the extent we are permitted to exclude it.

12. Limitation Of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot lawfully be limited or excluded.

Subject to that, and to the fullest extent permitted by law:

• Website provided as-is

  We do not warrant that this website will be uninterrupted, error-free or free of harmful components, or that the information on it is complete or current.

• No liability for indirect loss

  We are not liable for indirect, incidental or consequential losses, loss of profit, loss of use, loss of opportunity or loss of property value.

• Cap on our liability

  Our total liability arising from or connected to the services we performed at a property is limited to the amount invoiced and paid for that work.

• Time limit

  To the extent permitted by law, we are not liable for any claim brought more than one year after the work was completed.

Some jurisdictions do not allow certain limitations. Where a limitation is not permitted, it will not apply to you, and the remaining limitations will continue to apply.

13. Indemnity

You agree to indemnify and hold harmless EMS BIO CLEAN against claims, losses, costs and liabilities arising from:

• Information you provided to us that was inaccurate, incomplete or misleading
• Hazards you knew about, or ought to have known about, and did not disclose
• Your failure to have the authority to instruct the work
• Your breach of these terms

14. Property & Belongings

Remediation frequently requires removing materials that cannot be cleaned — carpet, drywall, subfloor, furnishings. Items within the agreed scope that are contaminated will be removed and disposed of as part of the work.

We will identify what we intend to remove before we remove it, and will set aside anything that appears to be of value or significance and is not itself contaminated. Please secure valuables before we arrive. We are not responsible for valuables left in the work area.

15. Waste & Disposal

Regulated biohazardous waste is packaged, labelled, transported and disposed of through appropriately permitted facilities, in accordance with applicable regulations.

Once waste has been lawfully collected and disposed of, it cannot be returned. Disposal documentation is available on request, and is supplied as part of our standard documentation package for completed jobs.

16. Events Outside Our Control

We are not liable for delay or failure to perform caused by events outside our reasonable control — including severe weather, natural disaster, road closure, utility failure, public health emergency, civil disruption, or the actions of a public authority. Where such an event occurs, we will tell you promptly and reschedule.

17. Governing Law & Disputes

These terms are governed by the laws of the State of California, without regard to its conflict of law provisions. The state and federal courts located in California have exclusive jurisdiction over any dispute arising from these terms or our services.

Before commencing formal proceedings, we ask that you contact us first so that we have an opportunity to resolve the matter directly. Most concerns can be settled quickly by talking to us.

18. General Provisions

• Entire agreement

  These terms, together with any written quotation or work authorisation, form the entire agreement between us on this subject.

• Severability

  If any provision is found unenforceable, the rest remains in full effect.

• No waiver

  If we do not enforce a provision on one occasion, that does not waive our right to enforce it later.

• Assignment

  You may not transfer your rights under these terms without our written consent. We may assign our rights in connection with a business transfer.

• Changes to these terms

  We may update these terms from time to time. The version in force when you engage us is the one that applies to that engagement.

• Third parties

  No person who is not a party to these terms has any right to enforce them.

19. How To Contact Us

For any question about these terms, or to raise a concern about work we have performed, contact us: